Customer Care

TOYSERA – CUSTOMER CARE

Last Updated: July 29, 2025

1. CONTACT INFORMATION

Our dedicated Customer Care team is available to assist you with any questions, concerns, or issues you may have with our products or services.

Customer Care Hours:
Sunday to Saturday (except Wednesday): 10:00 AM to 5:00 PM IST
Note: Customer support is closed on Wednesdays only.

Phone Support:
+91 84878 75376

Email Support:
General Inquiries: contact@toyseraindustries.com
Customer Support: support@toyseraindustries.com

Postal Address:
Toysera Customer Care
Rajkot, Gujarat – 360002, India

Social Media:
Facebook: https://www.facebook.com/toysera.ind/
Instagram: https://www.instagram.com/toysera_industries/

2. CUSTOMER SUPPORT SERVICES

Our Customer Care team can assist you with:

Order Assistance:

  • Placing orders
  • Checking order status
  • Order modifications (when possible)
  • Order cancellations (before shipping)

Product Assistance:

  • Product information and availability
  • Product recommendations
  • Product usage guidance
  • Technical assistance

Return & Replacement:

  • Return authorization
  • Replacement requests
  • Refund status updates

Account Management:

  • Account creation
  • Password assistance
  • Updating personal information
  • Managing subscriptions

Feedback & Complaints:

  • Product feedback
  • Service feedback
  • Filing complaints
  • Escalation assistance

3. RESPONSE TIME

We strive to respond to all customer inquiries promptly:

  • Phone calls: Immediate response during business hours
  • Emails: Within 24-48 hours
  • Social media messages: Within 24-48 hours
  • Written correspondence: Within 5-7 business days

4. COMPLAINT RESOLUTION PROCESS

At Toysera, we take all customer complaints seriously and follow a structured resolution process:

Step 1: Complaint Registration

  • All complaints are logged and assigned a unique reference number
  • You will receive an acknowledgment of your complaint within 24 hours

Step 2: Investigation

  • Our team will investigate your complaint thoroughly
  • We may contact you for additional information if needed

Step 3: Resolution

  • We aim to resolve all complaints within 7 business days
  • Complex issues may require additional time, but we will keep you informed of progress

Step 4: Feedback

  • After resolution, we’ll follow up to ensure your satisfaction
  • We welcome your feedback on the resolution process

5. WARRANTY INFORMATION

Toysera stands behind the quality of our products. For warranty details specific to your product, please refer to the product packaging or contact our Customer Care team.

6. CUSTOMER SATISFACTION COMMITMENT

Our mission is to provide exceptional customer service and high-quality products. If you are not completely satisfied with our service, please let us know so we can make it right.

We continuously improve our products and services based on customer feedback and are committed to:

  • Responding promptly to all inquiries
  • Treating all customers with respect and courtesy
  • Resolving issues effectively and efficiently
  • Maintaining transparency in all our communications
  • Safeguarding customer privacy and data

7. ADDITIONAL RESOURCES

Please visit our website for additional customer care resources:

  • Frequently Asked Questions (FAQs)
  • Product Guides and Manuals
  • Instructional Videos
  • Care and Maintenance Tips

Thank you for choosing Toysera. We value your business and look forward to serving you.